Privacy Policy Royal Bet Malaysia – Data & Member Privacy Protection

This Privacy Policy is published by Royal Bet ("we", "the platform", or "Royal Bet") and sets out in detail how we collect, use, store, protect, and share the personal information you provide when using Royal Bet's online casino and Sports Betting platform.

This policy applies to all users of the Royal Bet platform — including website visitors, registered members who play slots, live casino, baccarat, blackjack, and table games, as well as players who enjoy Sports Betting on EPL and Malaysia Super League football, cricket, badminton, and e-sports.

By registering a Royal Bet account, using any of our services, or simply browsing our website, you are deemed to have read and understood this Privacy Policy. If you are under 18 years of age, please obtain consent from your parent or guardian before using our platform.

Royal Bet collects various types of personal information to enable us to provide you with a safe, fair, and quality service. The following are the categories of data we collect:

Royal Bet collects personal information through a variety of transparent and lawful means:

3.1 Directly From You

• Account registration form – name, email, phone number, date of birth.
• KYC verification process – identity documents and proof of address for withdrawals exceeding certain limits.
• Communications with the support team via live chat, email, or phone.
• Feedback, satisfaction surveys, or reviews you submit to us.

3.2 Automatically During Use

• Gaming activity logs — games played, bet amounts, wins, and losses.
• Device technical data – IP address, browser type, phone model, operating system.
• Cookies and similar tracking technologies to enhance your user experience.
• Platform analytics data to understand usage patterns and improve our services.

3.3 From Authorised Third Parties

• Payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX to verify transactions.
• Identity verification agencies for KYC/AML compliance purposes.
• Game service providers for technical game data.

Royal Bet uses your personal data solely for the following purposes, all of which are lawful and necessary for the provision of our services:

• Account Management: Member registration, identity verification, login, and profile management.
• Payment Processing: Verifying and processing deposits (Touch 'n Go, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks) and withdrawals to your account.
• Service Delivery: Giving you seamless access to all games and features on the Royal Bet platform.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, or platform abuse.
• Legal Compliance: Fulfil KYC/AML requirements and other compliance obligations imposed by Malaysian law.
• Customer Support: Processing your enquiries, complaints, and requests for assistance.
• Marketing Communications: Sending promotional information, VIP offers, and platform updates (with your consent).
• Analytics & Improvement: Understanding how the platform is used to improve the user experience.

Royal Bet does not sell your personal data. We only share information in the following limited circumstances:

5.1 Contracted Service Providers

We share necessary data with third parties that help us operate the platform, including payment service providers (Touch 'n Go, GrabPay, DuitNow, FPX), game providers, server hosting companies, and analytics service providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for agreed purposes.

5.2 Legal Requirements

Royal Bet may disclose your information to the relevant authorities when required by Malaysian law, a court order, or an official investigation by a law enforcement agency.

5.3 With Your Consent

In any other situation requiring your data to be shared with a third party, Royal Bet will obtain your written consent beforehand.

The security of your personal data is Royal Bet's top priority. We implement multiple layers of technical and organisational protection to keep your data safe:

• 256-bit SSL Encryption: All data transmissions between you and Royal Bet's servers are encrypted using the same encryption standards employed by Malaysian banking institutions.
• Multi-Layered Firewall: Our servers are protected by an advanced firewall system that monitors and blocks suspicious access 24 hours a day.
• Internal Access Controls: Only authorised staff with a clear business need are permitted to access member personal data. All access is logged and audited.
• Two-Factor Authentication: Royal Bet's internal systems use multi-factor authentication to prevent unauthorised external access.
• Regular Security Audits: Penetration testing and security audits are conducted periodically by qualified independent third parties.
• Staff Training: All Royal Bet staff undergo regular privacy and data security training to ensure compliance with this Policy.

Royal Bet retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law:

Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to you personally. You may request early deletion by contacting our privacy team, subject to applicable legal requirements.

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by Royal Bet:

Royal Bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

You can manage your cookie settings through your internet browser at any time. However, disabling essential cookies may affect the functionality of the Royal Bet platform.

In the course of its operations, Royal Bet may transfer your personal data to servers or processing facilities located outside Malaysia. Any such transfer will be carried out in full compliance with the PDPA 2010 and only to destinations that provide a level of data protection equivalent to or exceeding Malaysia's standards.

Royal Bet ensures that all cross-border data transfers are covered by appropriate data transfer agreements and adequate contractual safeguards. If you have any concerns about international data transfers, please contact us.

Royal Bet Platform not directed to individuals under the age of 18. Royal Bet does not knowingly collect personal information from minors under the age of 18.

Royal Bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:

• An email notice to your registered email address at least 14 days before the changes take effect.
• A clear notice on the Royal Bet platform homepage.
• Update the "Last Updated" date at the top of this page.

Continued use of the Royal Bet platform after any changes take effect constitutes your acceptance of the amended Privacy Policy. If you do not agree with the changes, you may close your account without penalty by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Royal Bet handles your personal data, please contact our Data Protection Officer (DPO) team through the following channels:

You also have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner if you believe Royal Bet has violated your privacy rights under PDPA 2010. That said, we encourage you to reach out to us first so we can resolve any issues directly and promptly.